Restaurant Order Management System

A middleware that connects to your current POS system to map your products, prices, and inventory. Connect all your digital sales channels with one omnichannel solution.

Restaurant order management made easy

Manage orders, sales, and payments in one place with powerful cloud-based software​

  • Manage orders from start to finish​
  • Integrate all POS’s, CRM’s, e-commerce and delivery partners into one single interface​​
  • Grow your sales channels seamlessly​​
  • Reduce errors and need for manual intervention
  • Save time and resources
Integrate, automate and unify your ordering system

Managing orders on multiple sales channels is challenging and time consuming

Through the FLYX OMS you can use these features to automate order management:

  • Sales channel unique requirements​

    Tailor strategies to meet the specific demands and characteristics of each sales channel for optimal performance.

  • Updating inventory of products

    Regularly update and synchronize product inventory across all platforms to maintain accuracy, availability, and manage inventory cost effectively.

  • Ensuring no pricing discrepancies

    Implement strict controls to maintain consistent pricing across all sales channels, avoiding any discrepancies.

  • Applying promotions on each system

    Efficiently manage and apply promotional campaigns across different systems to ensure uniformity and effectiveness.

  • Monitoring order fulfillment on each system

    Continuously track and oversee order fulfillment processes across various platforms to ensure timely delivery and customer satisfaction.

  • Integrating data from different systems for reporting

    Consolidate and analyze data from diverse systems into a cohesive report for comprehensive insights and decision-making.

Scale with ease

Automate your orders and scale easily with a restaurant order management system

FLYX OMS is connected to your POS and integrated to your 3rd party systems and your sales channels.

Use case

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All your orders in one place

Activate all sales channels managed in one platform​

Be it through FLYX Click&Collect solution or Click&Delivery solution. With FLYX OMS you will be able to integrate with 3rd party marketplaces and manage them through a single platform.

Manage all delivery orders and delivery operations for operational efficiency. Customers can order and pick up products or have them delivered directly to their doorstep. FLYX OMS does the heavy lifting for delivery services so that you can manage all your online orders from one screen.

One Admin Console for all your orders

Manage all aspects of your orders from a single software

The FLYX Admin console allows you to see if the connections to your POS’s are stable, which sales channels are performing better than others, manage your products, stock and much more.

FAQ

  • What system do restaurants use to take orders?

    Restaurants use POS systems (Point of Sale systems) as the primary tools for managing orders, payments, and customer interactions. These systems are integrated with menu management features, allowing restaurants to easily update menu items and pricing. Modern POS systems also support online order integration, enabling seamless order flow from websites or mobile apps into the restaurant’s operations.

    To enhance the customer experience, these systems often track order details, such as item customizations and delivery times, ensuring accuracy and efficiency. Some setups may require additional hardware, like tablets or self-order kiosks, to facilitate in-person or digital ordering. By leveraging detailed reporting features, restaurants can monitor sales trends, track customer feedback, and meet customer expectations effectively.

  • How does an order management system work?

    An order management system is designed to streamline order handling from placement to fulfillment. When a customer places an online order or an in-person request, the system records the order details, including specific menu items and any special instructions. It may also capture contact details for delivery or customer follow-up.

    For restaurants, the system communicates with the kitchen, prioritizing orders and tracking delivery times for timely preparation. Integrated menu management ensures that customers only see up-to-date options. The system also syncs with POS systems, consolidating in-house and digital orders into a single platform. Advanced order management systems provide detailed reporting, helping businesses analyze sales performance and improve operations.

    By automating and optimizing these processes, the system reduces errors, improves the customer experience, and supports operational efficiency.

  • Why do we need an order management system?

    An order management system is essential for restaurants because it addresses key challenges in managing orders while enhancing the overall customer experience. Here’s why it’s necessary:

    1. Meeting Customer Expectations: Customers demand quick and accurate service, whether for an online order or in-person dining. An order management system ensures that delivery times and order accuracy meet these expectations.

    2. Efficient Order Handling: By automating processes, the system reduces manual errors and simplifies order handling, ensuring smooth coordination between the kitchen and front-of-house staff.

    3. Streamlined Menu Management: Updating and managing menu items becomes effortless, keeping offerings consistent across all platforms, including digital and physical menus.

    4. Improved Reporting: With detailed reporting, restaurants gain insights into sales trends, peak hours, and menu performance, enabling better decision-making.

    5. Enhanced Customer Interaction: By storing contact details and facilitating accurate orders, the system helps build loyalty and encourages repeat business.

    6. Integration with Additional Hardware: The system works seamlessly with additional hardware, such as kiosks or tablets, enhancing efficiency during busy times.

    7. Customer Feedback: Order management systems often include features to collect and analyze customer feedback, helping businesses refine their services.

    In short, an order management system is vital for any business aiming to improve its operations, meet customer expectations, and stay competitive in the market.

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