A middleware that connects to your current POS system to map your products, prices, and inventory. Connect all your digital sales channels with one omnichannel solution.
A middleware that connects to your current POS system to map your products, prices, and inventory. Connect all your digital sales channels with one omnichannel solution.
Through the FLYX OMS you can use these features to automate order management:
Tailor strategies to meet the specific demands and characteristics of each sales channel for optimal performance.
Regularly update and synchronize product inventory across all platforms to maintain accuracy, availability, and manage inventory cost effectively.
Implement strict controls to maintain consistent pricing across all sales channels, avoiding any discrepancies.
Efficiently manage and apply promotional campaigns across different systems to ensure uniformity and effectiveness.
Continuously track and oversee order fulfillment processes across various platforms to ensure timely delivery and customer satisfaction.
Consolidate and analyze data from diverse systems into a cohesive report for comprehensive insights and decision-making.
FLYX OMS is connected to your POS and integrated to your 3rd party systems and your sales channels.
Be the first to discover the impressive figures you can achieve by partnering with FLYX.
Be it through FLYX Click&Collect solution or Click&Delivery solution. With FLYX OMS you will be able to integrate with 3rd party marketplaces and manage them through a single platform.
Manage all delivery orders and delivery operations for operational efficiency. Customers can order and pick up products or have them delivered directly to their doorstep. FLYX OMS does the heavy lifting for delivery services so that you can manage all your online orders from one screen.
The FLYX Admin console allows you to see if the connections to your POS’s are stable, which sales channels are performing better than others, manage your products, stock and much more.
Restaurants use POS systems (Point of Sale systems) as the primary tools for managing orders, payments, and customer interactions. These systems are integrated with menu management features, allowing restaurants to easily update menu items and pricing. Modern POS systems also support online order integration, enabling seamless order flow from websites or mobile apps into the restaurant’s operations.
To enhance the customer experience, these systems often track order details, such as item customizations and delivery times, ensuring accuracy and efficiency. Some setups may require additional hardware, like tablets or self-order kiosks, to facilitate in-person or digital ordering. By leveraging detailed reporting features, restaurants can monitor sales trends, track customer feedback, and meet customer expectations effectively.
An order management system is designed to streamline order handling from placement to fulfillment. When a customer places an online order or an in-person request, the system records the order details, including specific menu items and any special instructions. It may also capture contact details for delivery or customer follow-up.
For restaurants, the system communicates with the kitchen, prioritizing orders and tracking delivery times for timely preparation. Integrated menu management ensures that customers only see up-to-date options. The system also syncs with POS systems, consolidating in-house and digital orders into a single platform. Advanced order management systems provide detailed reporting, helping businesses analyze sales performance and improve operations.
By automating and optimizing these processes, the system reduces errors, improves the customer experience, and supports operational efficiency.
An order management system is essential for restaurants because it addresses key challenges in managing orders while enhancing the overall customer experience. Here’s why it’s necessary:
1. Meeting Customer Expectations: Customers demand quick and accurate service, whether for an online order or in-person dining. An order management system ensures that delivery times and order accuracy meet these expectations.
2. Efficient Order Handling: By automating processes, the system reduces manual errors and simplifies order handling, ensuring smooth coordination between the kitchen and front-of-house staff.
3. Streamlined Menu Management: Updating and managing menu items becomes effortless, keeping offerings consistent across all platforms, including digital and physical menus.
4. Improved Reporting: With detailed reporting, restaurants gain insights into sales trends, peak hours, and menu performance, enabling better decision-making.
5. Enhanced Customer Interaction: By storing contact details and facilitating accurate orders, the system helps build loyalty and encourages repeat business.
6. Integration with Additional Hardware: The system works seamlessly with additional hardware, such as kiosks or tablets, enhancing efficiency during busy times.
7. Customer Feedback: Order management systems often include features to collect and analyze customer feedback, helping businesses refine their services.
In short, an order management system is vital for any business aiming to improve its operations, meet customer expectations, and stay competitive in the market.
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